JDS Technology

Refund & Cancellation Policy

Clear guidelines for refund eligibility, cancellations, processing timelines and support.

Effective Date

September 20, 2025

Quick Overview

Common Refund Scenarios

A quick reference for common cases. Final eligibility is reviewed according to the full policy below.

Software Not Working

Full refund within 7 days

If technical issues cannot be resolved

Change of Mind

50% refund

Within 3 days of purchase, no usage

Duplicate Payment

100% refund

Immediate processing

After 30 Days

No refund

Standard policy

Refund Policy Overview

At JDS Technology, we strive to provide high-quality software solutions and services. Our refund policy is designed to be fair and transparent, ensuring customer satisfaction while maintaining sustainable business practices.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

Software purchase within the last 7 days without significant usage

Technical issues that cannot be resolved by our support team within 15 days

Failure to deliver promised features as per the agreement

Double payment for the same service

Non-Refundable Items

The following items and services are non-refundable:

Custom development work once development has commenced

Services already rendered and delivered

Subscription renewals after the renewal date

Third-party integration costs

Consultation and training sessions already conducted

Refund Process

To request a refund, please follow these steps:

Contact our support team at support@jdstechnology.in

Provide your invoice number and purchase details

Explain the reason for the refund request

Our team will review your request within 3-5 business days

If approved, refund will be processed within 7-10 business days

Refund Methods

Refunds are processed using the original payment method:

Credit/Debit Card payments: Refunded to the same card

Bank Transfers: Refunded to the source account

UPI Payments: Refunded to the same UPI ID

Cash payments: Refunded via bank transfer only

Processing Time

Refunds are processed within the following timeframes:

Initial response: Within 24 hours

Request review: 3-5 business days

Refund processing: 7-10 business days

Bank processing: Additional 3-5 business days may apply

Cancellation Policy

Services can be cancelled under these conditions:

Monthly subscriptions: Cancel anytime, no refund for current month

Annual subscriptions: Pro-rated refund based on unused months

Custom projects: 50% cancellation fee after project initiation

Implementation services: No cancellation after commencement

Contact for Refund Requests

For any refund-related queries or requests, please contact us:

Accounts

accounts@jdstechnology.in

Support

support@jdstechnology.in

Phone

+91 9151498005

Important Notes

Before You Request a Refund

Before Requesting Refund

• Contact support for technical issues first
• Check if your issue can be resolved
• Have your invoice number ready

Processing Information

• Refunds appear in 10-15 business days
• Bank holidays may cause delays
• Keep your transaction details

FAQ

Frequently Asked Questions

How long does the refund process take?

Once approved, refunds are processed within 7-10 business days. Bank processing may take an additional 3-5 days.

Can I get a refund for custom development work?

Custom development work is non-refundable once development has commenced. However, we offer a 50% refund if cancelled before development starts.

What if I'm not satisfied with the software?

We offer a 7-day satisfaction guarantee for standard software. Contact our support team to discuss your concerns and possible solutions.

How do I check my refund status?

Email accounts@jdstechnology.in with your refund request ID. We will provide updates on your refund status.

Refund Assistance

Need Help with Refunds?

Our accounts team is available Monday to Friday, 10:00 AM to 6:00 PM IST to assist you.

Email Accounts Team +91 9151498005